Privacy

this privacy policy explains how we use any personal information we collect about you when you browse our website, shop with us or provide your personal data to us in any other way.

we respect your privacy, and promise to use any information we hold about you in a safe and responsible way. by accessing, browsing, using this website and shopping with us, you agree to our privacy policy, in particular, our use of your information, as outlined below. if you do not agree to this privacy policy, you must not use this website.

what information do we collect about you?

we may also collect information when you provide comments on our goods and services. exclusive chocolates collects personal information when you register with us or place an order for goods or services. we will use this information to provide the goods and services requested, maintain records and, if you agree, to send you marketing information. herbert & stella will not share your information for marketing purposes with other companies. website usage information is collected using cookies. the information we may collect about you includes: your name and age; your billing and delivery postal addresses; your email address and contact telephone numbers; where you place an order, your payment card details; and your shopping history and preferences.

how will we use the information about you?

we collect information about you to process and deliver your order, manage your account and, if you agree, to email you about other goods and services we think may be of interest to you.

from time to time, we may also use your information to contact you for market research purposes.

we will not share your information with third parties for marketing purposes.

we will use your information to make this website available to you and when you place an order with us we will process your payment card details to complete any purchase you make.

we may collect anonymised information about visitors to our website for the purposes of aggregating statistics or reporting purposes. no individual will be identifiable from such anonymised information.

marketing

we would like to send you information about our goods and services which may be of interest to you. if you have consented to receive marketing, you may opt out at a later date.

you have a right at any time to stop us from contacting you for marketing purposes. to do this, please follow the unsubscribe link at the bottom of the email.

access to your information and correction

you have the right under the data protection act 1998 to request a copy of the information that we hold about you. if you would like a copy of some or all of your personal information, please email info@herbertandstella.co.uk or write to us at herbert and stella, 23b brook st, ilkley, ls29 8aa.

we may make a charge of £10 for this service.

we want to make sure that your personal information is accurate and up to date. you may ask us to correct or remove information you think is inaccurate or incomplete. please write to or email us as soon as possible, at the above address. we will correct or update any information as soon as possible.

cookies

cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. we use session cookies to link your selections in your shopping basket to you.

a cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. no information obtained from the cookie will be used by us for marketing purposes.

you can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. [this may prevent you from taking full advantage of the website as some of our website features may not function as a result.

other websites

our website may contain links to other websites. this privacy policy only applies to this website so you should note that once you have used these links to leave our site we do not have any control over that other website. accordingly, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting any such website and you should exercise caution as well as reading the privacy policy applicable to that website.

changes to our privacy policy

we keep our privacy policy under regular review and may change this policy from time to time by updating this webpage. you should check this page from time to time to ensure that you are happy with any changes. this privacy policy was last updated on 11 july 2012.

how to contact us

please contact us if you have any questions about our privacy policy or information we hold about you by emailing info@herbertandstella.co.uk or write to us at: herbert and stella, 23b brook st, ilkley, ls29 8aa.

security

we are committed to ensuring that your information is secure. in order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. however, we cannot guarantee the security of any data you disclose online. you should be aware of the inherent security risks of providing information and dealing online over the internet. you do not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

]